Refund policy

Eazzy Marketing (Cherise_thegift.co) reserves the right to update or amend this policy at any time without prior notice. Kindly ensure you’ve read all terms before placing an order to avoid any misunderstanding.

Once payment is confirmed, we do not accept cancellations, refunds, or exchanges unless under the following conditions:

We will process a return or exchange only if:

  1. An incorrect item was sent by Eazzy Marketing (Cherise_thegift.co)
  2. The product(s) received were damaged or defective (despite thorough quality checks)
  3. The product(s) delivered were expired or past the best-before date

Re-Delivery of Replacement Items

To qualify for a replacement, the original item(s) must be returned in the same condition as received.

  • Customers must initially bear the return shipping cost, which will be refunded once the item(s) are received and verified.
  • Correct replacement items will be shipped free of charge.
  • Note: Returned items that show signs of use or additional damage will not be accepted and will not be refunded.

📩 Please email us at info@cherisethegift.co before returning any products. We will guide you on the next steps.

📝 Return Procedure

To initiate a return, kindly email us at info@cherisethegift.co with the following information:

  • Full name
  • Contact details & address
  • Order confirmation number
  • Item(s) to be returned
  • Reason for return

Once approved, we will issue you a Return Authorization (RA) number via email.

✅ Returns must be completed within 15 days of RA issuance. Please print and include the attached RA Form in your return package, clearly stating your:

  • Full name
  • Address
  • Contact details
  • Order number